Grievance Redressal

When to use this

Use this route when something about your data or your treatment on this platform is wrong and the ordinary support address has not fixed it: a profile that is not yours, an employment record filed by somebody who never employed you, a deletion that did not happen, or contact from an employer that was not about work.

Our Grievance Officer

The officer's name and address are shown at the top of the grievance page and are kept current there rather than in this document, so that a change of officer is a configuration change and not a legal amendment.

Write with:

• your Staffkey id (SK-C-… or SK-E-…), if you have one;
• the mobile number or email on the account;
• what happened, and what you want done.

How long we take

• Acknowledgement within 48 hours.
• A decision within 15 days of acknowledging it, which is the outer limit the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 allow.
• Where a request is about unlawful content about you, we act within 36 hours of a valid order.

If we still have it wrong

You can escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, or to the appellate body named in the rules above. Doing so does not require our permission and we will not treat it as a reason to close your account.

Things this route cannot do

• It cannot make an employer hire you.
• It cannot delete a true employment record because it is unflattering. Your reply beside it is the remedy the Employment Record Policy provides.